Refund policy

Refund Policy

At Ochre Blue Studio, all of our pieces are handcrafted with care and made to order. Due to the handmade nature of our jewellery, we do not offer refunds. However, we are happy to offer an exchange if something isn't quite right.

Exchanges

We accept exchange requests within 14 days of delivery. To be eligible for an exchange, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

To request an exchange, please contact us at ochrebluestudio@gmail.com with your order number and reason for the exchange. 

Non-Exchangeable Items

The following items cannot be exchanged:

• Custom or personalised orders
• Sale items
• Items showing signs of wear or damage caused after delivery
• Exchanges cannot be made for the incorrect ring size or change of mind.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.